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Customer Service Manager - Northamptonshire

Customer Services Manager
About The Role

Avery Health care are opening their brand-new care home in Kettering in February 2021 and are looking to recruit a full time Customer Services Manager.

We have a fantastic opportunity for an experienced Customer Services Manager to join our brand-new care home opening in Kettering in February 2021.

As a Customer Services Manager you will be , responsible  for managing all the enquiries that are received  at the care home , you will establish cohesive relationships within the local community to support with generating new enquiries to the care home.

You will work alongside the team to ensure we deliver a deliver a successful move-in experience for our new residents and their families. Avery Healthcare is an award-winning national care home provider, committed to delivering the highest standards of person-centred care.

The key responsibilities of our Customer Service Manager, include:

  • Lead on the sales process within the community to ensure all enquiries are dealt with professionally and promptly.
  • Ensure that all enquiries are recorded fully, accurately and that this information is followed up and kept up to date to ensure sales targets are met.
  • Manage the process of show rounds and train staff team to manage to the expected standard.
  • Make arrangements for tours of potential residents and their families, completing relevant documentation and escort them during these tours.
  • Implement effective marketing plans and schedules, such as special events, networking events and other marketing initiatives and measure results.
  • Ensure that Sales targets and Sales and Marketing deadlines are met and adhere to brand standards.
  • Ensure all show rooms are prepared to the standard at all times
  • Ensure Front of House team answer the phone in line with Company policy
  • Undertake competitor analysis to ensure accurate data within the local market
  • Establish and maintain strong community links with local professionals, support groups and charities, schools, churches, sports clubs and other organisations
  • Promote awareness of the home within the local community by hosting local events
  • Support the General Manager to identify and visit key referrers local to the community.
  • Support the General Manager to implement the local marketing strategy.
  • Bring forward new ideas for different marketing strategies
  • Liaise with Central Marketing for support and marketing collateral as required and to support consistency in marketing efforts throughout the group
  • Provide support with the admission and move out process for all new and departing residents and their families.

Care home industry knowledge is preferred.

* highly competitive rates of pay * exclusive employee discounts incl. retail and leisure savings * excellent career development.


About The Company

Avery Healthcare is an award winning national care home provider, committed to delivering the highest standards of person centred care.

We are always seeking high-quality people to join our enthusiastic and dedicated teams across the UK.

The design of our homes and our carefully selected staff, when combined with our diligent approach to care, enables us to provide our residents with an enriching life and the opportunity to flourish.

Avery Healthcare is committed to safeguarding and promoting the welfare of vulnerable adults. This post will require an Enhanced DBS Disclosure the cost of which is met by Avery Healthcare.

Proof of eligibility to work in the UK is essential.